Privacy Policy

1. Introduction

Heybopet ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are a pet product manufacturer based in Hangzhou, China, with EU warehouse operations in Spain and Germany. This policy applies to all visitors, customers, and business partners across all jurisdictions we serve.

2. Information We Collect

Personal Information You Provide

• Contact information: name, email address, phone number, WhatsApp ID
• Business information: company name, job title, country/region
• Inquiry details: product interests, order requirements, custom specifications
• Communications: messages sent through our contact forms or direct channels

Information Automatically Collected

• Technical data: IP address, browser type, device information, operating system
• Usage data: pages visited, time spent, referring URLs, navigation patterns
• Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your B2B inquiries and provide product quotations
• To process orders and manage our business relationship
• To send product updates, industry insights, and promotional materials (with consent)
• To improve our website, products, and customer service
• To comply with legal obligations and regulatory requirements
• To detect and prevent fraud or unauthorized activities

4. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent for specific processing activities
• Contractual necessity: Processing required to fulfill a contract with you
• Legitimate interests: Processing necessary for our legitimate business interests, provided these do not override your rights
• Legal obligation: Processing required to comply with applicable laws

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Essential cookies are required for the website to function properly.

6. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Service providers: shipping companies, payment processors, IT service providers
• EU logistics partners: warehouse operators and fulfillment centers in Spain and Germany
• Legal authorities: when required by law or to protect our legal rights
• Business partners: with your explicit consent for specific purposes

7. International Data Transfers

Your information may be transferred to and processed in countries outside the EEA, including China where our headquarters and manufacturing facilities are located. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) as approved by the European Commission, to protect your data in compliance with GDPR requirements.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Business correspondence and order records are typically retained for 5 years after the end of our business relationship.

9. Your Rights (GDPR)

If you are located in the EEA, you have the following rights regarding your personal data:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data (subject to legal obligations)
• Right to restrict processing: Request limited use of your data
• Right to data portability: Request transfer of your data to another service
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal

To exercise any of these rights, please contact us at support@heybopet.com. We will respond to your request within 30 days.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include SSL/TLS encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: